One fine Sunday afternoon, I decided to back up all the contents of my computer, which I had been meaning to for a while, having done just that, I innocently clicked on the notification pop up on the top right corner of the screen (this is for Mac OS X Mountain Lion), and the computer restarted. After the restart, … or perhaps the shut down, it never could start up again. All I saw was the Apple Logo, the loading wheel, and the progress bar …
Enquired on Facebook, and thankfully for a technically savvy friend who helped me through with some links to check the HDD and status of the computer. Eventually, I could not get Mountain Lion to recover. Hence, the next morning I called Apple Support.
Close to 30 mins on the phone with John, my support staff, and the problem still could not be fixed, as the startup disk appears to not have mounted properly. I was advised to make an appointment with Apple Store and bring the machine in. I did. The appointment was simple enough to make via their website, and there was a Apple Store close to my area at Hong Kong Plaza, Shanghai.
At the store, waited for 5 mins, and was served. He did a couple of similar diagnostics and some which I was unfamiliar with. Finally, he concluded that the SSD HDD might have an issue as it was not mountable. He suggested I leave the machine there for further investigation. I did.
That evening, Apple called me back (it was a 2nd call actually, as I missed the first call) and explained the issue with me. SSD HDD was not faulty, but was not readable. Apparently, unlike normal HDD, SSD were not able to recover itself, especially if there was a sudden lack of power while read/write-ing to the drive. They could not fix the drive without more advance technical support, hence, they have switched out the SSD with a new one.
I went to collect my MBA the next day afternoon, and it was quite a quick affair. The repair cost RMB 7,459 for new SSD hardware and labour cost. Luckily for Apple Care, I did not have to pay a single cent! (I cannot stress the importance of having at least 3 years warranty for electronic devices!)
Overall, I am very happy with the service at Apple. This was a much far cry from the previous time I visited a Apple through a reseller back in Singapore (Thankfully, that reseller in Singapore has already closed down.)